Terms of Service

Effective Date: April 2026 — Last Updated: April 2026

These Terms of Service (“Terms”) govern your access to and use of RunBoard (“the Service”), operated by RunBoard LLC (“the Company,” “we,” “us,” or “our”). By creating an account, you agree to be bound by these Terms.

1. Service Description

RunBoard is a cloud-based software-as-a-service (SaaS) platform providing fleet operations, inventory management, crew scheduling, training tracking, reporting, and related tools for fire departments, EMS agencies, and other emergency service organizations.

BETA NOTICE: RunBoard is currently in beta evaluation. Data entered during the beta period may be lost or changed. Do not enter critical operational data that you cannot afford to lose. Do not enter Protected Health Information (PHI). This restriction remains in effect until RunBoard provides written notice that the system has been approved for production use.

2. Account Registration

You must provide accurate, current, and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.

3. Subscription & Billing

RunBoard is offered at a flat monthly rate per department. Pricing is published on our website. Subscriptions are billed monthly and may be cancelled at any time. No long-term contracts are required.

Fees are non-refundable except as required by law
We will provide at least 30 days notice before any price changes
Your subscription includes all modules, unlimited users, and all features
Failed payments may result in temporary suspension of access

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

Enter real patient data, PHI, or sensitive information during the beta evaluation period
Attempt to gain unauthorized access to any part of the Service
Use the Service to transmit malware, viruses, or harmful code
Reverse engineer, decompile, or attempt to extract source code
Use the Service in any way that could damage, disable, or impair it
Resell, sublicense, or redistribute access to the Service

5. Intellectual Property

All content, features, and functionality of the Service — including but not limited to software, text, graphics, logos, and user interface design — are the exclusive property of RunBoard LLC and are protected by copyright, trademark, and other intellectual property laws. All rights reserved.

6. Data Ownership & Portability

You retain ownership of the data you enter into the Service (“Your Data”). You grant RunBoard a limited license to host, store, and process Your Data solely for the purpose of providing the Service. We will not sell Your Data to third parties.

You may export Your Data at any time using the built-in CSV and JSON export features available in every module.

7. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. During the beta period, downtime may occur without advance notice.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RUNBOARD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (C) ANY CONTENT OBTAINED FROM THE SERVICE; OR (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR DATA.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. RUNBOARD DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

10. Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall take place in the State of Georgia, United States.

You agree that any arbitration shall be conducted on an individual basis and not as a class action or class arbitration. You waive any right to participate in a class action lawsuit or class-wide arbitration against RunBoard.

11. Indemnification

You agree to indemnify, defend, and hold harmless RunBoard LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any rights of a third party.

12. Termination

We may terminate or suspend your account at any time, with or without cause, with or without notice. You may terminate your account at any time by contacting us at [email protected]. Upon termination, your right to use the Service ceases immediately. You will have 30 days after cancellation to export Your Data.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by email and by posting the updated Terms on the Service. Your continued use of the Service after changes are posted constitutes acceptance of the modified Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law provisions.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

16. Entire Agreement

These Terms constitute the entire agreement between you and RunBoard LLC regarding the Service and supersede all prior agreements and understandings.

17. Contact

For questions about these Terms, contact us at: [email protected]